• $1.97 How to use anger constructively
    Anger is a destructive human emotion. Rarely do we profit in any way from a spontaneous outburst of temper. It accomplishes nothing, regardless of whether it is aimed at others, inanimate objects, or ourselves. But at times, provided it is well...
  • $1.97 How to stand up for yourself
    If you express your beliefs, feelings, and opinions honestly and directly in a socially acceptable manner, you are being assertive. Assertiveness means standing up for yourself but, in the process, respecting the rights of others. To be an...
  • $1.97 How to mediate in a staff dispute
    In a dispute between staff members, attitudes tend to polarize; perspectives usually get set in concrete; the middle ground is ignored; and a feeling of ‘win‑lose’ predominates. To prevent this conflict from reaching such an impasse,...
  • $1.97 How to lay down the law to a staff member
    Most employees act with their organization’s best interests at heart. Inevitably, however, managers sometimes have to take disciplinary action against an errant employee. It is then important that the disciplinary action achieve a positive...
  • $4.99 PERFORMANCE
    Improving performance, performance management, knowing how to improve performance, and helping people to get better can be demanding tasks for anyone involved in managing performance or performance management. If you want to improve and increase...
  • $1.97 How to recognize unsatisfactory job performance
    One of the most important and demanding responsibilities facing a manager is evaluating the performance of staff. It should be an ongoing day-to-day activity: without such knowledge, a manager cannot make sound decisions on promotion,...
  • $1.97 How to improve employee performance on the run
    Staff performance problems can occur at any time. When someone is under‑producing or having difficulty meeting quality standards, immediate action is often required. The effective manager must be quick to act to effect a turnaround. This...
  • $1.97 How to maintain improved performance
    Improving the performance of staff is hard enough; maintaining and building on that improvement present even greater challenges for managers. Most improvement processes consist of four stages—agreeing on the standards or expectations,...
  • $1.97 How to improve the performance of at-risk employees
    If you have a staff member who is not performing to expectations, whose approach to the task is slipping, ineffective, even counterproductive, you need help that employee get back on track to improve performance and increase productivity. The...
  • $1.97 How to get the most out of temps
    Temps (temporary employees) have become regular features of today’s workforce, filling in for permanent employees who might be unwell, on leave, attending to a family emergency, or involved in education or training. Most temps arrive and are...
  • $1.97 How to manage generations in your workplace
    Organizations worldwide have become cross-generational workplaces dominated by two groups—Baby Boomers (born between 1946 and 1964) and Generation Xers (1965 to 1980). Veterans (1922 to 1945) and Nexters/Gen Y (1980+) are fewer. Managed...
  • $1.97 How to help an employee whose career has plateaued
    Plateauing or coasting is a normal and familiar phase in many careers. Usually in mid-career, employees (and managers) can experience a leveling-out of their progress as a result of downsizing, restructuring, mergers, alliances, or plain boredom...
  • $1.97 How to help older employees stay valuable in your organization
    Older employees represent a valuable resource: they possess experience, know-how, and seasoned judgment. But many become less enthusiastic as their careers draw to a close. Indeed, they often feel threatened in an age of youth, technology, and...
  • $1.97 How to help others manage their bad habits
    No one is perfect: everyone is likely to have at least one bad habit. We also know that most undesirable habits take years to develop and won’t be eliminated overnight. Some people don’t want to change them anyway. But when...
  • $1.97 How to manage workplace romances
    Most romantic relationships begin in the workplace. That practice will continue as people work longer hours in environments that encourage teamwork, openness, and familiarity. But sometimes those relationships can cause problems—particularly...
  • $4.99 MEETINGS
    Do you want to know just about everything you’ll ever need to know about meetings? We’ve done all your research for you. We’ve collected and synthesized just about everything that’s essential when it comes to meetings. And,...
  • $1.97 How to prepare for a meeting
    It was Hendrik van Loon who once said that a meeting would be successful only if it had three participants—one of whom is away sick and another who is absent. Organizational life is never so generous to managers, however. Meetings have...
  • $1.97 How to compile a meeting agenda that really works
    Call it a meeting plan or call it a simple list—but call it essential, because an agenda is the backbone of any successful meeting. The more care you take with its preparation, the more productive the meeting will be. So, if you want...
  • $1.97 How to conduct a successful meeting
    Every manager needs to master the skill of chairing a meeting. Participants will leave a meeting chaired effectively with a sense of accomplishment and a clear understanding of future directions and tasks. If you want to chair successful meetings,...
  • $1.97 How to get the most out of meetings you chair
    Good meetings are led; bad meetings are not. The success of a meeting will depend largely on your ability as chairperson to get things done efficiently and to reach group decisions in minimum time. Our eight-page e-Topic How to get the most...
  • $1.97 How to make a valuable contribution to a meeting
    As a member of a committee or working party, or as a participant in a one-off meeting, you will have an excellent opportunity to influence decision-making and to make your talents known and available to the organization. You can attend a...