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Communicating Well

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  • $4.99 SPEECHMAKING
    Do you want to know just about everything you’ll ever need to know about preparing and delivering speeches? We’ve done all your research for you. We’ve collected and synthesized just about everything that’s essential when it...
  • $4.99 COMMUNICATION
    So many organizational headaches are attributed to ‘communication problems’. Which is why we’ve collected and synthesized just about everything that’s essential when it comes to this important management issue.And,...
  • $1.97 How to establish rapport
    Rapport—an harmonious relationship of trust and confidence—is the essential ingredient in any meaningful communication. Where rapport does not exist, most efforts to communicate effectively will be in vain. Managers, therefore,...
  • $1.97 How to communicate effectively
    The term ‘communication’ now includes many activities associated with everyday organizational life—oral, face-to-face, formal, informal, personal, interpersonal, nonverbal, and written—which is why so many organizational...
  • $1.97 How to get the most out of a conversation with an employee
    Face-to-face communication remains the most important form of communicating—whether it occurs formally, as in a scheduled interview or disciplinary situation, or informally, as in a chance meeting in the car park or corridor. Cordial,...
  • $1.97 How to listen actively
    Listening accounts for well over half of a manager’s communication time, and it is unquestionably the weakest link in thecommunication chain. We simply don’t listen well enough. The failure is not in the hearing, but in our ability to...
  • $1.97 How to ask questions
    The best way to solve a problem is to ask the person who has the key to its solution. Asking the right people the right questions is the pathway to real information—about your workplace, your employees, and your customers. So whether...
  • $1.97 How to use body language to improve your communication
    According to researchers, it’s possible to ‘read’ bodies. We all have mannerisms that we’re not even aware of, and they can send out messages to other people. Gestures, posture, head and eye movement, facial expressions,...
  • $1.97 How to make best use of the grapevine
    Rumors and gossip are an inevitable part of everyday life at work. Your organization’s informal communication network, the grapevine, draws groups together because of their common interests, fears, and shared beliefs. Indeed, it is a...
  • $1.97 How to become a better writer
    The ability to express oneself clearly on paper and to write effective reports, memos, letters, and other business documents is one of a manager’s most important skills. But some managers find it difficult to write clearly, concisely, and...
  • $1.97 How to write a better letter
    Letter-writing is an important managerial skill; managers are often judged by the quality of the letters they write. The problem is that most of us usually become expert letter-writers after years of trial and error. If you would like to cut the...
  • $1.97 How to write a good memo
    Semantic sludge—that’s how many of the memorandums that filter up, down, and across our organizations can be described. Most people would prefer to receive clear memos—on paper or by e-mail—saying exactly what you mean. No...
  • $1.97 How to improve your interviewing skills
    Interviews have been defined as ‘conversations with a purpose’. They are essential fact-finding management tools. Job interviews, discipline interviews, appraisal interviews, exit interviews… for managers, it is simply good...
  • $4.99 DELEGATION
    Managers can’t do everything themselves, so they have to delegate. At first, delegation seems simple – just tell someone what you want them to do and let them do it. But there’s much more to it than that. We’ve collected and...
  • $1.97 How to give orders
    Not everyone can give orders that are clearly understood and carried out to the letter. If you’ve been frustrated by not having your orders (or ‘requests’ or ‘suggestions’) carried out, you maybe overlooking the...
  • $4.99 MARKETING
    It’s been said that one of the aims of a business is to get and keep a customer. Marketing management focuses on what companies should do to achieve that purpose and to ensure that it is done. We’ve collected and synthesized just about...
  • $4.99 PUBLIC RELATIONS and the MEDIA
    How to write a news release Sensible organizations are careful to develop and sustain a good public image. They strive to become good neighbors, showing concern for the affairs of the community in which they operate. And if they don’t...
  • $1.97 How to handle a media interview
    The press and broadcasting media can offer great opportunities to publicize a positive aspect of your organization. They can also cause problems and create embarrassment when they find that something has gone wrong. These are the two sides of the...
  • $1.97 How to convey your message in print
    As a manager, you frequently need to communicate with your staff, clients, customers, or general public through newsletters, brochures, leaflets, and other published materials. Unfortunately, however, although you might print and distribute a...
  • $1.97 How to write a news release
    The news media—newspapers, magazines, radio, television—can play a major role in your public relations program. News releases are normally used to make initial contact. Often, however, they are poorly written, and long-winded,...
  • $4.99 FEEDBACK
    Almost all aspects of a manager’s job involve feedback – giving and getting information about work-related performance. But, despite its importance, prevalence, and inevitability, feedback is an aspect of the job that few managers enjoy...

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