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  • $4.99 COMMUNICATION
    So many organizational headaches are attributed to ‘communication problems’. Which is why we’ve collected and synthesized just about everything that’s essential when it comes to this important management issue.And,...
  • $1.97 How to communicate effectively
    The term ‘communication’ now includes many activities associated with everyday organizational life—oral, face-to-face, formal, informal, personal, interpersonal, nonverbal, and written—which is why so many organizational...
  • $1.97 How to get the most out of a conversation with an employee
    Face-to-face communication remains the most important form of communicating—whether it occurs formally, as in a scheduled interview or disciplinary situation, or informally, as in a chance meeting in the car park or corridor. Cordial,...
  • $1.97 How to listen actively
    Listening accounts for well over half of a manager’s communication time, and it is unquestionably the weakest link in thecommunication chain. We simply don’t listen well enough. The failure is not in the hearing, but in our ability to...
  • $1.97 How to ask questions
    The best way to solve a problem is to ask the person who has the key to its solution. Asking the right people the right questions is the pathway to real information—about your workplace, your employees, and your customers. So whether...
  • $1.97 How to make best use of the grapevine
    Rumors and gossip are an inevitable part of everyday life at work. Your organization’s informal communication network, the grapevine, draws groups together because of their common interests, fears, and shared beliefs. Indeed, it is a...
  • $4.99 MOTIVATION
    People respond to incentives--from recognition to other rewards. It's all in the name of productivity. So, how to motivate is one thing you can't know too much about. Whether it's work motivation, employee motivation, or self motivation, how to...
  • $1.97 How to help your staff overcome complacency
    Most people prefer things to continue the same old predictable way. If change is to take place, such people will probably argue that it should happen at some later date—when their routines will not be affected. Such complacency needs to...
  • $1.97 How to respond to the findings of an investigation into workplace bullying
    After investigating an employee’s formal complaint of workplace bullying, a written report is usually submitted to the manager responsible for implementing its recommendations. The report will reveal whether the complaint was justified...
  • $4.99 DELEGATION
    Managers can’t do everything themselves, so they have to delegate. At first, delegation seems simple – just tell someone what you want them to do and let them do it. But there’s much more to it than that. We’ve collected and...
  • $1.97 How to compile a questionnaire
    Questionnaires are used for a variety of reasons—to gather information, to survey opinions or attitudes, to measure customer satisfaction, or to drive market research. But although sophisticated questionnaires usually require professional...
  • $4.99 FEEDBACK
    Almost all aspects of a manager’s job involve feedback – giving and getting information about work-related performance. But, despite its importance, prevalence, and inevitability, feedback is an aspect of the job that few managers enjoy...
  • $1.97 How to give feedback
    Feedback is a powerful management process. If used effectively, it will maintain or improve your employees’ output and, in turn, improve the overall performance of the organization. Employees want feedback because it helps them learn...
  • $1.97 How to criticize people constructively
    No-one likes to be criticized—even justified criticism has the potential to demoralize. But sometimes managers have no other choice; indeed, not criticizing errant behavior is often worse than criticizing it. But you can criticize staff so...
  • $1.97 How to encourage feedback from your staff
    Feedback provides managers with the information they need for sound decision-making. Indeed, it’s important for bosses to stay in touch with their employees—that’s where many winning ideas come from. As well, feedback acts...
  • $1.97 How to establish a climate that encourages feedback
    At its most basic level, ‘organizational climate’ refers to staff perceptions of their work environment. It is much more than simply a summary of employee likes and dislikes; it relates to how things are done. Establishing a climate...
  • $1.97 How to set up an employee suggestion scheme
    More than anyone else, your employees have ideas on how to improve your services, processes, and products, and the way your organization is run. The trick is to get them to speak up and to accept that management cares and is prepared to...
  • $1.97 How to conduct a gripe session
    Griping occurs in most groups at various times, but its existence in your organization should not necessarily be interpreted as a personal criticism of your management style. Constant complaining indicates the likelihood of perceived problems, the...
  • $1.97 How to conduct a 360-degree appraisal
    Multi-rater or 360-degree feedback refers to the process by which feedback on an employee’s performance is collected from a full circle of viewpoints—peers, bosses, other staff, and customers. It was one of the most notable...
  • $1.97 How to maximize the value of 360-degree feedback in your organization
    360-degree feedback can be a powerful performance management tool. When used inappropriately, however, it can be quite threatening. Experts have found that 360-degree feedback should be used only as a tool to improve performance—not as...
  • $1.97 How to make best use of your own 360-degree feedback report
    If you have recently received a 360-degree appraisal report, you can use it to become more effective in your job, put your skills to better use, or prepare to take on added responsibilities. Or you can ignore it (at your peril). Ideally, your...

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